Check both compartments separately

A fridge freezer has connected but distinct storage areas. One compartment may show a problem before the other, so record the temperature symptoms for both rather than describing the whole appliance as simply “not working.”

Why the exact model matters

Fridge freezer controls differ between designs and markets. Identify the manufacturer, complete model suffix and relevant display before opening a guide. Check accessible door seals and ventilation space, and use the manufacturer’s instructions for settings or defrost care.

If stored food is too warm, follow food-safety advice promptly. Do not attempt sealed refrigeration repairs.

A better way to describe the fault

Instead of reporting that the appliance is warm, note whether food in the freezer is thawing, fresh food is spoiling or the display is alarming. Also mention a recent power cut or prolonged open door. This information can change which owner-level checks are sensible and whether food-safety action should take priority over trying to silence the warning.